On the other hand, though, the mention that the warranty applies to ‘panel failure due to a defect in materials or workmanship’ perhaps implies that screen burn would not be covered, as LG likely wouldn’t see screen burn as a ‘defect in materials or workmanship’. The latest test, though, seems more sensible in its approach - and suggests that the latest OLED TVs can suffer with screen burn after as little as 4,000-5,000 hours of use. In vielen dieser Langzeittest wurden auf OLED-Fernseher dauerhaft sehr helle und statische Bilder angezeigt und erst nach über 10. After all, LG has long argued that screen burn can be avoided with OLED TVs if users follow the viewing guidance provided with pretty much every OLED TV sold by any brand. Langzeittests mit OLED-Fernsehern zeigen jedoch, dass ein Burn-In-Risiko vor allem bei normaler Nutzung nur noch Theorie ist. LG Electronics now has a two-year burn-in warranty for its LG 27GR95QE-B OLED monitor, Christopher De Maria, LG’s head of consumer PR for North America, tells The Verge. It’s tempting to read into the words ‘under normal and proper use during the warranty period’ a reference to screen burn. I contacted LG about burn in concerns and this was their response: -For OLED TVs that are less than 2 years from the date of purchase, parts and labor are covered by the courtesy repair. LG will not be responsible for any data corruption or loss however so caused during the repair process or failure of the customer to ensure that all data is properly backed up.While the limited panel warranty is confirmed to cover both parts and labor within the first year after purchase and the panel itself (parts only) for years 2-5, the exact wording initially provided by LG on the extent of the warranty reads rather cryptically as follows: “Limited panel warranty applies to panel failure on LG G1 OLED TVs due to a defect in materials or workmanship under normal and proper use during the warranty period. I purchased the 65 CX with 5 yr geek squad warranty and now my mind is at ease knowing the risk for potential burn in will be covered. In this case you should contact the dealer from whom the product was purchased.ĭuring the repair process it is possible that any stored data may be lost so it is strongly recommended that you backup any important data and media files before requesting a service. If the serial number is defaced, missing or illegible, the warranty with LGE UK is null and void. The recap: Most people shouldn't worry about OLED burn-in. You’re lucky that this happened when it did as last years models are on clearance. I just checked online and I can buy the 55B8 (one up from mine) for 1139, cheaper than getting my older TV fixed. The LG manufacturer warranty is only valid when accompanied by the original invoice, sales receipt or confirmation from LGE UK of the warranty period. Here's a section of a 2018 LG C8 OLED TV screen displaying a gray test pattern after 5 hours watching CNN on the brightest (Vivid) mode. The only fix is to replace the panel which is basically giving you a new TV. The LG warranty does not cover any of the following actions:Ī) Periodic check ups, maintenance and repair or replacement of parts due to normal wear and tear.ī) Cost relating to transport, removal or installation of the product.Ĭ) Misuse, including failure to use the product for its normal purposes or incorrect installation.ĭ) Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper or insufficient ventilation or any other cause beyond the reasonable control of LG. Once spotted I contacted the supplier who advised me to contact LG as the set was well within its manufacturers warranty. Replacement Unit or Parts may be new or remanufactured service exchanges that are equivalent to new in performance and reliability. 6 months down the line I noticed that the B6 was suffering permanent 'burn in' of the on screen buttons from the built in YouTube app (particularly the Yellow button) see the attached images.
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